Susanna Sancassani is the Managing Director of METID, the service devoted to e-elearning, e-collaboration and knowledge sharing in Politecnico di Milano, one of the leading techincal universities in Italy. She has been teacher of “Multimedia design” at the Industrial Design faculty and of “Laboratory of digital services design” and of “Design and development of e-learning courses” of the Online Degree in Computer Engineering. In collaboration with other colleagues from Politecnico di Milano she has published “Costruire servizi digitali” (Milano, Apogeo, 2003), “Il bit e la tartaruga” (Milan Apogeo, 2004) and “e-Collaboration: the sense of the Web” (Milan, Apogeo 2011).